Hey there! Ever had one of those moments where you just needed to talk to a real person? We get it. That’s why at Cloudstp, we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder still replies to emails personally whenever possible. It’s a tradition that started back when we were just a tiny startup, and honestly, it’s something we’re proud to keep alive.
Whether you’ve got a question about an order, need help with a product, or just want to share your thoughts (we love feedback—even the tough kind!), here’s how to reach us:
Prefer live chat? Look for the little bubble in the corner—someone’s usually there to help during business hours. Though fair warning, our support team might sneak in a dad joke or two.
Here’s the thing—we don’t just say we listen. Last year, a customer’s suggestion about packaging led to a 30% reduction in waste. Another’s complaint about shipping times? It pushed us to switch carriers, cutting delivery days by two. So if you’ve got an idea, a gripe, or even just a "hey, have you considered...", hit us up. Who knows? Your message might just change how we do things.
P.S. If you’re reaching out about an order, including your order number saves us both time. But no stress if you forgot—we’ll track it down either way.
