You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time. To cancel an order, please contact our customer service team as soon as possible with your order number and details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. Some items may be exempt from returns due to hygiene reasons or product nature (e.g., personalized items). Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with return instructions and the appropriate return address. Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error.
For items returned that do not meet our return policy requirements (e.g., used items, items not in original condition, missing parts), we reserve the right to refuse the refund or deduct an appropriate amount from your refund to cover the diminished value of the product.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us with your order details and we will investigate the matter. We will work with our payment processor and your financial institution to resolve any issues as quickly as possible.
For payments made via PayPal, please check your PayPal account balance before contacting us, as refunds are often processed directly to your PayPal balance. If you paid with a gift card or store credit, your refund will be issued as store credit to be used for future purchases.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Cloudstp
Address: 1527 Wilkinson Court, Marco Island, Florida
E-Mail: [email protected]
Phone: +1239-642-6049
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding public holidays. We strive to respond to all inquiries within 24-48 hours during business days.
